Integrated Ticketing System
Find out more about the Integrated Ticketing Systems and their benefits and drawbacks. See what makes them different from various other support channels.
In case you’ve bought a hosting package and you have certain queries with regards to a given function/feature, or in case you’ve chanced upon some difficulty and you need assistance, you should be able to contact the respective client support team. All web hosting providers deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, due to the fact that the very best way to fix an issue most often is to post a ticket. This type of communication renders the responses exchanged by both sides simple to track and enables the client service staff representatives to escalate the situation in case, for instance, a sysadmin must interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to use at least two different accounts to get in touch with the client service staff and to actually manage the hosting space. Non-stop switching from one account to the other could often be a headache, not to mention the fact that it takes quite a long period of time for the vast majority of web hosting companies to process the tickets themselves.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud hosting isn’t separate from the web hosting account. It’s an essential part of our fully featured Hepsia Control Panel and you’ll be able to visit it whenever you wish with just several clicks, without logging out of your hosting account. The ticketing system comes with a quick-search field, which will help you find de facto any ticket that you’ve already opened, in case you need it. Additionally, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to fix a particular issue even before you send a ticket. The response time is maximum 60 minutes, which goes to say that you can get prompt assistance at any given moment and if our tech support staff recommends that you should do something inside your account, you can do it on the spur of the moment without having to leave the Hepsia Control Panel.