A live chat is a real-time method of communication between a website hosting supplier's support team and its customers. It is a very efficient method to get some information about the web hosting services or have some problem resolved since you are talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of errors when you exchange info such as usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat constantly - you'll be able to do something else while the representative examines the issue involved. Furthermore, you will be able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you will have to pay in case you are calling to another country.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, we offer live chat support as well. You can get in touch with us every single day, including holidays and weekends, and we can give you more information about the Linux cloud hosting that we supply if you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for strictly tech issues you have to open a trouble ticket to our technical support team, as such issues will require additional time to be dealt with, you can still contact us through our live chat for some tech info. For example, we will assist you to set up an e-mail address in your email client or troubleshoot multiple problems, saving you plenty of time. Even when our phone lines are already off for the day, you can talk to a live person.