If you ever experience a problem with your site and are unable to handle it on your own, ask the web hosting company’s client service staff to help you get the site back online. A quick resolution would be the most optimal scenario, but lots of companies answer within twenty four hours or even more, especially if you’re doing business with a hosting reseller. Even if your problem can be sorted out without much difficulty, your site may not work satisfactorily or may not be reachable whatsoever for a longer period of time, so you may lose prospective clients because it is extremely unlikely that anyone will enthusiastically come back to a broken website. Therefore, you need to make certain not only that you can touch base with your hosting provider, but also that they can answer and assist you in a timely fashion. If a web app update doesn’t go smoothly or if you erase something mistakenly, for instance, the site must be restored swiftly in order to prevent extended unreachability.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed max reaction time for any ticket that you post or any e-mail that you write is only one hour, even in case you contact us during weekends and legal holidays. Whatever the nature of your question or issue may be, we will help you out immediately and will supply you with the needed information to solve any problem with your sites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, so you can just forget about waiting for hours on end to get a problem solved or even worse – waiting around a whole day only to receive a response that more information is required whilst nothing is solved. We will offer you assistance in an instant as we know exactly how expensive time can be in the dynamic Internet world. The 60-minute response time guarantee is valid for any billing or technical query that you may have relating to our Linux cloud hosting.