Learn just what exactly phone support includes inside the web hosting world.
In the event that you have ever had a cloud hosting account in the past or you've dealt with any other online service, you are probably aware from your personal experience that for some things it's better to consult with a live person over the phone rather than exchange tickets or e-mail messages. In order to find out more about a specific service before you decide to buy it or when something small-scale has to be made, for example, it is really far easier and faster to get it done real-time. When you are able to contact representatives by phone, it is very likely that you are using the services of an actual web hosting provider, not just a reseller. The level of support that you can get over the telephone may differ between different suppliers - from standard matters to expert tech support. Usually most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex technical matters are handled through e-mail and tickets.
Phone Support in Cloud Hosting
Since we have live phone support 14 hrs every day, you can contact us and talk to one of our customer support representatives to find out more about any of the Linux cloud hosting that we offer and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have telephone numbers on 3 continents and you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you are already a customer, you can phone us about general and billing matters, and about some tech ones. If the trouble is strictly technical or it requires longer time to investigate, you will have to use our ticketing system, which will enable both you and our technical support team to track the info supplied by either side.