The accessibility to the customer and technical support that a cloud hosting company offers will tell you a lot for the services they provide as well. If you can use just e-mail messages and / or tickets, you have most likely come across a reseller not the web hosting supplier. When this is the case, you'll probably have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may have to get hold of the true website hosting company for further assistance. If the provider offers several means of communication with fast response time that are available at any time, they are most likely the top provider, not only a reseller. Which means that you will reap the benefits of prompt assistance and top quality support because they'll have immediate access to the servers where your account will be created. Regardless of the problem - technical or sales, it is always much better to get hold of your web hosting company directly using your favourite way of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of getting assistance promptly, so our cloud hosting services feature 24/7 tech support as well as several means of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up getting a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we respond to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.

24/7 Customer Support in Dedicated Hosting

We know how important it is to get timely support in general, let alone if you operate an entire server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the matter. This service is absolutely free for all the difficulties with your server or the software that was installed from our administrators through the setup, which means that you can contact us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual response time for either of these rarely surpasses 30 mins since we have admins available 24-7-365. In case you need general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you could take advantage of our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.