24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance promptly, so our cloud hosting services feature 24/7 tech support as well as several means of contact. In case you don't have an account yet, you can easily call us or take advantage of our live chat and consult with a live representative, in order to learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you'll never end up getting a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we respond to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Dedicated Hosting
We know how important it is to get timely support in general, let alone if you operate an entire server, that's why each dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the matter. This service is absolutely free for all the difficulties with your server or the software that was installed from our administrators through the setup, which means that you can contact us as many times as you need, even during holidays. You could either open a support ticket from your billing area or you can send an email message, and the actual response time for either of these rarely surpasses 30 mins since we have admins available 24-7-365. In case you need general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you could take advantage of our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, that you'll be able to add to your server package through the billing Control Panel.