Technical Support Channels
A 60–Minute Response Time Guarantee
We offer a 60 min response time guarantee for each support ticket or email that you submit to the client service team. We will quickly answer all the standard enquiries and forward the issue to our administrators if additional assistance is required. If you order the Administration Services package, we will perform any of the included server management services at a time that has been agreed upon upfront.
A First–Class Help Desk Service
Our client support staff will be available to you 24/7 if you require help while working with our Site Control Panel or with any of the applications that we preinstall for you on the dedicated hosting server. Furthermore if you need help with all the day–to–day admin tasks on your dedicated server, you can have a glimpse at the Administration Services package, that includes data backup hard drive storage space, OS updates every week, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
Every Linux dedicated servers hosting package comes with our charge–free Site Control Panel, which offers an in–depth knowledgebase plus a group of educational video tutorials. Whenever you require help working with the Site Control Panel, just hit the Help or Videos buttons in the upper right corner.