1 hour ticket response
We are specialized in providing a prompt and adequate reply to each client support ticket sent by a user. Our skillful tech support staff members will review your situation and will offer you the most effective solution. We offer a 1–hour response time guarantee for all tickets. In reality, the average helpdesk ticket response time has proved to be 20 minutes.
A First–Rate Customer Support Service
Our customer service team representatives possess big experience in the Linux cloud hosting business and are experienced enough to offer a fast answer to your problem. If, however, the matter at hand is not within the competence of a tech support engineer, the trouble ticket will be sent to a developer or sysadmin for further investigation.
A User–Friendly Help Section
To help you get a quick tip on how to use a given feature, we have included a truly user–friendly Help Center section in your Site Control Panel. You can browse through a huge collection of web hosting account management articles and website administration articles, have a glance at our F.A.Q. database or watch our instructional video tutorials.